With the grouping of notifications now live on Locale, users can:
Send a single notification via Email or WhatsApp for all incidents created or escalated throughout an alert run.
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βReduce spam on the communication channels, and ensure they donβt miss out on any incidents.
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βHave the ability to automatically resolve the individual incidents belonging to the group notifications.
Here are the following steps to create a group notification:
Click on βAdd Subscribers/Notification Channelβ
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2. Choose βEmail Subscribersβ or βSend WhatsApp Message"
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3. Enable βGroup Notificationsβ after choosing whether the notification needs to go out for New or Escalated Incidents
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4. "Save Action" and finish setting up the alert to enable group notifications.
Important points to keep in mind:
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Group Notifications are currently enabled for Email and WhatsApp notifications alone.
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βNotifications are grouped by alert runs. For example, if an alert runs every 30 minutes, all the incidents assigned to a stakeholder in the last 30 minutes, would be sent as a single notification via their preferred communication channel.
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βCurrently, only a member registered on Locale will be able to receive group notifications as they would have the ability to view all incidents on the grouped notifications, on Locale.
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