All Collections
Real world Alerting use cases
Hyperlocal Delivery
Losing Orders or facing delays due to Driver Unavailability in your Service areas?
Losing Orders or facing delays due to Driver Unavailability in your Service areas?
A
Written by Aditi
Updated over a week ago

Know where you are facing driver availability issues in real time and deploy drivers accordingly with this alert.

Problem

Alert

Action

Impact

Low availability of Drivers

Send a notification to area/hub managers when Driver supply decreases in any Area.

The Manager can Incentivise drivers with surge pricing. Deploy more drivers (or) rebalance between service areas.

Timely updates on Driver Availability will help maintain healthy driver supply across regions and Reduce Delivery times and Orders losses.

Step-by-step guide:

Step 1: Choose an Alert type

Choose the SQL List based alert to trigger an alert to Area Manager when Driver supply drops

Step 2: Write an SQL query to fetch a value

Sample Query - to fetch areas with low driver supply.

SELECT current_area, COUNT(DISTINCT driver_id) as available_drivers
FROM drivers
WHERE status = “Available”
GROUP BY current_area
HAVING available_drivers < {{threshold}}

Step 3: Configure Alert Condition

  • Alert Frequency: 30 Mins

  • Unique value column: current_area

Step 4: Configure Team and Assignees

  • Team is responsible for this alert (optional) - Zonal Team

  • Person assigned to the incidents (optional) - Area Manager

Step 5: Configure Alert and Incident Details

  • Alert name: Low Driver Supply Alert

  • Configure Incident Tile: {{current_zone}} area has Low availability of Drivers

  • Default Incident Priority: Medium

Step 6: Setup Notifications

  • Channel: Email

  • id: {{email id}}

  • Escalation:


Blazing-fast operations minus all the constant firefighting👨‍🚒

Learn how to set up a control tower for your operations in under 15 minutes ️‍🔥

...with Locale for modern ops teams


Did this answer your question?