Know where you are facing driver availability issues in real time and deploy drivers accordingly with this alert.
Problem | Alert | Action | Impact |
Low availability of Drivers | Send a notification to area/hub managers when Driver supply decreases in any Area. | The Manager can Incentivise drivers with surge pricing. Deploy more drivers (or) rebalance between service areas. | Timely updates on Driver Availability will help maintain healthy driver supply across regions and Reduce Delivery times and Orders losses. |
Step-by-step guide:
Step 1: Choose an Alert type
Choose the SQL List based alert to trigger an alert to Area Manager when Driver supply drops
Step 2: Write an SQL query to fetch a value
Sample Query - to fetch areas with low driver supply.
SELECT current_area, COUNT(DISTINCT driver_id) as available_drivers
FROM drivers
WHERE status = “Available”
GROUP BY current_area
HAVING available_drivers < {{threshold}}
Step 3: Configure Alert Condition
Alert Frequency: 30 Mins
Unique value column: current_area
Step 4: Configure Team and Assignees
Team is responsible for this alert (optional) - Zonal Team
Person assigned to the incidents (optional) - Area Manager
Step 5: Configure Alert and Incident Details
Alert name: Low Driver Supply Alert
Configure Incident Tile: {{current_zone}} area has Low availability of Drivers
Default Incident Priority: Medium
Step 6: Setup Notifications
Channel: Email
id: {{email id}}
Escalation:
Duration: 1 Hr
Member: Zone Head
Channel: Email - {{[email protected]}}
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